BACKGROUND OF PROGRAMME
Growing enterprises face a wide range of challenges as they strive to scale up within their industries, especially in an uncertain economic environment.
The difficulty of managing performance on a larger scale centers on the ability of the enterprise to design and utilise a holistic approach to support planning, encourage employee development, improve customer satisfaction and increase sales concurrently.
Management has to make decisions on areas of focus to gain a competitive advantage and prioritise scarce resources towards their achievement.
Successful enterprises must seek stabilisation of their business operations by investing in the development of talent and achievement of high customer satisfaction levels. There is also a critical need to grow sales to account for increasing manpower and operating expenses during expansion.
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